Eligibility
To purchase products from our online store, you must be at least 18 years old. By placing an order, you confirm and warrant that you meet this requirement.
Ordering Process
Placing an Order
Orders can be placed on our website by adding products to your shopping cart and completing the checkout process.Order Confirmation
Once your order is completed, you will receive an order confirmation email. Please note that this is not an acceptance of your order but a confirmation that we have received it.Order Acceptance
We reserve the right to refuse any order for any reason. Your order is considered accepted once the product is shipped.
Shipping and Delivery
Delivery Area
We currently ship to the EU region.Shipping Costs
Shipping costs will be calculated at checkout based on your delivery location and the weight of your order.Delivery Time
Estimated delivery times vary depending on your location and selected shipping method. Please note that these are estimated times and are not guaranteed.Customs and Import Duties
For orders outside the EU, you may be required to pay additional customs duties and taxes. These charges are not included in our prices and are the customer’s responsibility.
Right of Withdrawal (EU Consumers)
Right of Withdrawal
As an EU consumer, you have the right to withdraw from your purchase within 14 days without providing a reason.Withdrawal Period
The withdrawal period expires 14 days from the day you or a third party (other than the carrier) takes physical possession of the goods.Effects of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including the delivery costs, without undue delay. However, additional costs incurred from choosing a delivery method other than the least expensive option will not be refunded.
Returns and Refunds
Return Policy
You may return products within 30 days of receipt, provided they are unused and in their original packaging.Return Process
To initiate a return, please contact us at info(@)led-zentrum.com. You are responsible for the return shipping costs, unless the product is faulty or not as described.Refunds
Refunds will be processed within 14 days of receiving the returned product. The refund will be made using the original payment method.
Warranties and Liability
Product Warranty
All products come with a legal warranty of conformity in accordance with EU law. If a product is defective or does not match its description, you have the right to request a repair, replacement, or refund.Limitation of Liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.