1. When will I receive my order?
We use a variety of courier services, including Royal Mail and UPS. Once your order has been dispatched, you will receive tracking information to help you monitor your delivery. If you believe your parcel is delayed or missing, please contact us via phone, email, or online webchat.
For more details, please visit our Delivery Information page.
2. When is payment taken for orders?
Payment is taken at the time of placing your online order. The expected delivery date is displayed on the product page. If you have any questions, please feel free to email us.
3. How do I check the status of my order or track a shipment?
If your order does not arrive within the advised delivery timeframe, please contact us via email or phone.
4. Do you offer discounts on large quantity orders?
We offer trade discounts for professionals such as designers, architects, and contractors who have provided appropriate credentials and been approved. Additionally, we may be able to offer special pricing for large-volume orders.
Please contact Customer Service for more information.
5. Can I change my order?
We begin processing your order immediately after it is placed, which means changes or cancellations may not always be possible. Additionally, orders cannot be modified online.
However, if you need to request a change or cancellation, please contact Customer Service as soon as possible. We will make every effort to accommodate your request.
If your order has already shipped before a cancellation is confirmed, you may return it following our Return Policy. Please note that non-returnable items cannot be canceled. For more details, visit our Changing or Canceling an Order page.
6. Do I get charged for shipping as each item ships?
If your order includes multiple items and shipping charges apply, the full shipping cost is applied to the first shipment. If you have any questions, please contact Customer Service.